"Yango's Unwavering Commitment to Safety: Addressing Recent Incident and Ongoing Initiatives"

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In the wake of a tragic incident involving Mr. Nicholas Chishimba in the Kabwata area of Lusaka, Yango, the renowned global platform for convenient ride ordering, stands steadfast in its dedication to providing a secure experience for all its users and partner drivers. With the utmost priority placed on safety, Yango has proactively developed and continues to refine protective measures to ensure the well-being of everyone involved.

On August 28, 2023, an unfortunate and untimely incident led to the passing of Mr. Nicholas Chishimba, as reported by the police. Yango promptly engaged with the Zambia Police Service, emphasizing its commitment to full transparency throughout the investigation process surrounding this tragic event. The company remains in close contact with Mr. Chishimba's family, offering essential support during this difficult time.

At Yango, the well-being and safety of passengers and partner drivers have been at the core of our mission. Our unwavering dedication to this principle has driven continuous enhancements to safety features and technological advancements on our platform. These measures are carefully designed to safeguard all users and partner drivers, and to foster a secure environment for everyone. Of note is our unique approach that allows drivers to decline ride requests originating from high alert zones without facing penalties, prioritizing driver safety over financial considerations.

"Our app boasts a range of safety features specifically designed to ensure driver safety, such as a conflict safety button and in-app communication between drivers and our support center," shared the General Manager of Yango. As part of our ongoing efforts, we are committed to further elevating safety measures by expanding our criteria for rider profiles. This initiative seeks to bolster driver security within the Zambian market.

As both the General Manager for Yango and a concerned citizen of Zambia, I urge the police to conduct a swift and thorough investigation into this matter. Yango remains in close collaboration with local authorities, providing any necessary assistance and cooperation. We encourage individuals with additional information to come forward and reach out to the Zambia Police Service. In solidarity, we continue our work to ensure a safer experience for all those who engage with our platform.

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